Video conferencing is one of the best innovations to hit the
market in these last few years. Though video and web conferencing exist for
more than a decade, only in the last five years did video and web conferencing
solutions became cheap and advanced enough to be adopted by companies all over
the globe and to be an important part of their daily operations.
Video conferencing is so important that it changed the way
people communicate and meet in a business environment, allowing for people who
are distant from each other to meet face to face and work on a virtual
environment.
But video and web conferencing
solutions are not alone. Together with remote support solutions, video and web
conferencing can be much more effective and extend its usefulness.
Remote
support solutions allow for its users to remotely connect and to provide
direct support to someone else using their own computer.
How useful is this during a video or web conferencing call?
Imagine that you’re talking to somebody and a problem with the computer in the
other end of the line arises. Using a
remote support solution you can solve the problem directly without the need to
be there and without waiting any time.
Now imagine that you’re using a conference call to teach new
employees or colleagues. A remote support solution enables you to be talking to
them and, at the same time, to be showing them directly on their computers what
they have to do, where to find the documents they need and how to use software
and other tools.
And then there is customer support. Using video
conferencing and remote support, you can talk to customers face to face and
to be providing assistance to them on their workstations. All this saves time
and money.
The best news for companies who need or would like to have both video
conferencing and remote support is that there are solutions in the market that
provide both remote support and video and web conferencing, such as RHUB TurboMeeting and TurboSupport
appliances. 
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