Provide customer service with RHUB Remote Access Appliance

The 21^st Century is the century of virtualization. Many companies are leaving their physical spaces behind and becoming virtual, while others are finding something in between, adopting technology which allows managers and employees to connect remotely to their offices and work from any part of the world.

But still many others frown upon remote access and look at it suspiciously especially because they fear, and not without reason, that by opening connections to their office computers they might be creating a channel that could be explored by hackers to access sensitive data.

While this might be a real issue that concerns IT managers, the truth is that many remote access solutions today have incorporated safety measures in their products in order to assure its users that their connections, their computers and their data is safe.

By using SSL encryption together with proprietary encryption and by keeping your connections locked behind a firewall, remote access solutions, like RHUB 6-in-1 web conferencing and remote support appliance, will keep your computers and connection safe from harm.

Now that the main worry has been addressed, let’s take a look at the benefits of remote access.

As it has been said before, the main benefit of using remote access is that it allows you to access you workstation from anywhere in the world where you have an internet connection. This means that you can be home and connect to your office just to do some work, and even at vacation and connect yourself from the beach if there is wireless connection available. But most of all it means that if something urgent comes up that only you can solve, you don’t have to be physically there to address the problem.

Another great benefit from remote access is that it allows you to work remotely with other people on the same virtual environment. Imagine several people working in different offices in different locations, remote access software is a great way to help them work together on a common problem.

It is also great as a teaching tool. By providing other people remote access to a computer, you can teach them, talk to them and guide them through the learning process. Once again, you can do this from the comfort of your home if you wish to or from another office if needed be.

Finally, it is the best tool there is for customer service. By allowing you to access a customer’s computer who is experiencing problems, you can quickly solve it without any additional problems.

Remote access greatly benefits companies by providing a greater flexibility to managers and employees alike. The technological advancements that took place in these last few years have made these solutions much more safe and efficient. Companies implementing remote access solutions will take a big step into the future.